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Such countries are for example but not limited to noted on Section You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from the Operator;.
All information that you provide to the Operator during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify the Operator of any change of such information.
Incorrect and misleading information will lead to the possible closure of the account and retention of possible funds and or winnings ;. All funds that you deposit into your User Account are not tainted with any illegality and, in particular do not originate from any illegal activity or source and is lawfully owned by the you, the Player.
You understand that you take the risk of not only possibly winning, but also losing money deposited into your User Account by participation in any of the Games;.
This means that Players should be courteous to each other and avoid rude or obscene comments;. As part of your use of the Websites, the Operator may provide you with a chat feature, which is moderated by us and subject to controls.
We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:.
You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;. You shall not make statements that are abusive, defamatory or harassing or insulting to the Operator of the Websites;.
You shall not make statements that advertise, promote or otherwise relate to any other online entities;.
You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the competent authority.
In the event of your breach of any of the above provisions relating to the chat facility, the Operator shall have the right to remove the chat room or immediately terminate your User Account.
Upon such termination, the Operator shall refund to you any funds which may be in your User Account over and above any amount which may be owing to us at such time if any.
The Operator shall report to the competent authority any suspicious chats. The Operator is not liable for any server disruptions, downtime, lagging or any technical or political disturbance to the game play.
The Operator may however opt to grant refunds to players in such cases. Should the Player become aware of possible errors or incompleteness in the software, in any bonus or on the Website, the Player agrees to refrain from taking advantage of them.
Moreover, the Player agrees to report any error or incompleteness immediately to the Operator. In the event a Game is started but miscarries because of a failure of the system, the Operator will refund the amount wagered in the Game to the Player by crediting it to the User Account or, if the account no longer exists, by paying it to the Player in an approved manner; and if the Player has an accrued credit at the time the game miscarried, such credit will be refunded to the User Account or, if the account no longer exists, pay it to the Player through a bank transfer, after ascertaining the ownership if the indicated bank account through a verification check.
The Operator reserves the right to remove any Game from any Website at any time. Any event or Game that indicates incorrect behavior affecting pay out, game data or other balances, and that may be due to misconfiguration or a bug, will be cancelled and removed from the Website.
Refunds may be given in case of exceptional circumstances; however they will be given solely at the discretion of the Operator. The Operator supports and endorses responsible gaming.
You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the Website under "Responsible Gaming" and relevant pages of the Website.
The Games are designed for amusement purposes, as gaming should be seen as a social and fun activity and not a way to obtain additional income or to overcome any possible financial difficulty.
If you feel that you have or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help.
If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software and Games regulated by these Terms and Conditions.
You consent to accept communication from the Operator, regardless of your preferences, should the Operator have reason to suspect that you are a problem gambler and this communication is intended to be in good faith.
At any time, you may choose to impose limits to your gambling: limit on deposits and wagers in a period of time, limit on losses in a period of time; limit your session time.
You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after twenty-four 24 hours from your written request.
If you notice that the limits are not accurately implemented, you need to inform the Operator immediately. The Operator will additionally provide you with an option to limit the amount of money you deposit in the form of a deposit limit upon registration or on your first login.
After the time-out period elapses, your User Account will reopen automatically. The cool-off period cannot be terminated before the intended time-out period passes.
In order to self-exclude, you need to contact our customer support clearly indicating your wish to self-exclude from gambling. You will find further information under Responsible Gaming section on the Website.
The Operator reserves the right to exclude your account if presented with sufficient reasons to indicate that you may have a gambling problem and this decision is made in good faith.
At all times and in any jurisdiction, You will be prevented from placing wagers or deposit into your User Account.
If You choose to self-exclude, we will use all reasonable endeavors to ensure we comply with Your self-exclusion request. However, in agreeing to self-exclude, you accept that You have a parallel obligation not to seek to circumvent the self-exclusion.
Accordingly, the Operator has no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the requested self-exclusion.
All Games offered on the Website may have their specific or additional rules and conditions. Player awareness of any suspicious activity relating to any of the Games provided on the Websites must be reported to the Operator immediately.
Until such information has been provided to our approval we may prevent any activity to be undertaken by the Player in relation to the Account or we may, where we reasonably believe that intentionally false information has been provided, retain any balance deposited or present on the User Account following the closure of the it by the Operator.
The Operator will report any suspicious transaction to the relevant competent authorities in Great Britain and other jurisdictions in which it operations, including but not limited to the Gambling Commission of Great Britain and the National Crime Agency NCA.
The Operator or related companies owns or licenses the rights to all text, logos, button icons, software, user interfaces and graphic features available to you.
Other products and service names displayed or referred to on any of the Websites may be trademarks and service marks of their respective companies and exclusive property of such respective owners.
Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the Websites licensed, operated or controlled by the Operator is the proprietary information and valuable intellectual property of the Operator or any party responsible for providing the materials.
The Operator owns or licenses all rights and interests in the above-mentioned materials. The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use unless the prior written consent of the Operator is obtained.
The Operator will use best efforts to resolve a reported matter promptly. Pardee Consulta will act as our Alternative Dispute Resolution provider "ADR".
You have free right of access to them as an ADR provider should you remain unsatisfied with the results of our complaints procedure above.
You can refer your dispute to Pardee Consulta as soon as possible once you receive our final decision. You enter the Website and participate in the Games at your own risk, acknowledging you can, not only have winnings, but also lose money.
The Websites and the Games are provided without any warranty whatsoever, whether express or implied. Without prejudice to the generality of the preceding provision, the Operator, its directors, employees, partners, service providers:.
We will also not be liable for any anomalies in the sending or receiving of messages originating from the interbank informatic network, the mobile telecommunications network or the Internet, and or any delays caused by natural or social phenomena, namely a state of war, or public calamity that prevents Players from accessing their User Account, and gaming.
Finally, the Operator reserves the right to, without prior notice, interrupt, cancel, modify or suspend any kind of games, contests, promotions or any event proposed on the Websites.
These Terms and Conditions constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.
The following territories are restricted for FansBet games: Afghanistan Albania Algeria American Samoa Angola Aruba Australia Belgium Bulgaria Croatia Cuba Curacao Czech Republic Denmark Eritrea Estonia France French Guiana French Polynesia French Southern and Antarctic Lands Gibraltar Greece Guam Guernsey Hungary Iran Isle of Man Israel Italy Jersey Lebanon Libya Martinique Mauritania Mayotte New Caledonia North Korea Northern Mariana Islands Pakistan Philippines Portugal Puerto Rico Reunion Romania Saint Barthelemy Saint-Maritn Sint Maarten Slovenia Snt.
The Company holds the right to close all accounts opened by residents of these countries. Gambling has long been a popular source of entertainment across the globe and, when played in a safe environment, it provides fun and excitement for players from all walks of life.
We acknowledge that even though most of our Players play for entertainment, there are few Players who may lose control of their playing.
As such, we fully support and sponsor Responsible Gaming as a safeguard to a safe and controlled gambling environment, while keeping the following points in mind:.
To avoid neglecting financial responsibilities, Players can and should, if desired, set a fixed amount intended to spend, avoiding you exceeding those limits.
Players should control their expenses by taking small breaks during the game, in order to evaluate the results of the game, and remind themselves that they should not continue if the purpose is to recover their losses, as it could lead to serious problems.
The Player should be aware that gambling cannot be seen as a way of absconding from personal problems nor day-to-day difficulties, since, by doing so, they can easily fall in disproportionate behaviors and unconscious actions that could lead to addiction.
Please keep in mind that if you, as a Player have any concerns or is struggling to have control or stop the gambling activity, do contact our team.
There are also organizations offering anonymous advice and support, like:. We recommend that every Player registered on our Website keeps their login details completely confidential and does not share them with anyone.
You are solely responsible for all the transactions and activities conducted in relation to your User Account, and all transactions made in your User Account using your login details will be considered valid by the Operator.
We take all measures to not allow people under 18 years of age to have a registered account on the Website. Any minor endeavouring to register an account on our Website or anyone trying to assist a minor in doing so, will be in direct violation of our General Terms and Conditions.
The list below is intended to guide Players on best practises on how to protect their User Account from being accessed by minors:.
Also, we remind the Player that to comply with the law, we carry out age verification checks on, but not limited to, all customers using payment mechanisms that are available to unders.
If you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps.
If you are troubled about your gambling pattern and feel that you may no longer be fully in control of it, we strongly recommend you contact our Customer Support.
Additionally, upon registration or first login you will have the option to apply a deposit limit to your account. The different limits options offered by FansBet are a part of our Responsible Gaming Policy, so setting limits can add an extra level of control over your gambling and control your wagering amounts.
Alternatively, the Player can set a combination of these limits for more control. If you choose to apply a limit to your account, note that this limit will not be carried over to other Rush Gaming Ltd websites.
Be in control of your spending by using deposit limit. The Player will not be allowed to continue to deposit after you have reached the deposit limit.
This tool will ensure you are not exceeding your budget and you are not spending more than the previously determined amount. You can also limit the amount of money which you wish to wager over a period by choosing wagering limit.
This will help you control exactly how much money you are willing to spend on a daily, weekly or monthly basis. If you feel like you may have spent more time playing than you intended, the Player can take back control by setting a session limit.
When you are close to exceeding said limit, you will receive a pop-up message informing you about the session time. You are also given the option to amend or completely remove limits.
If you wish to lower your limit, this will happen instantly upon your notification. Contact one of our Customer Support agents who is available to answer any questions you may have regarding this tool.
If you feel like taking a short break from your User Account, you can choose to take a time-out of between 1 day to 6 weeks.
During this cool-off period you will only be able to login in order to withdraw your balance. When the selected time ends, the User Account will be automatically reactivated, so you just need to log in.
Self-exclusion is a longer break from gambling. The Player will be able, at any moment, to self-exclude from our services temporarily, for a minimum period of 7 days or indefinitely.
If you are in the UK, should you choose to self-exclude, this will effectively take effect upon the Operator receiving your notification, and We will close your User Account for a minimum of 6 months and a maximum of 5 years, during which time no wagers will be accepted.
Prior to confirming your self-exclusion request, you will be provided with information regarding the consequences of self-exclusion.
We endeavor to ensure you will no longer receive marketing communication from our end with the least possible delay within 2 days from receiving your request.
Only after the period of your selection passes, you will be able to access your account only after you have made a positive request via phone to Customer Support.
Re-registering online is not sufficient. You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials.
If you choose not to renew the self-exclusion and make a positive request to begin gambling again during the 7-year period following the end of their initial self-exclusion, you will be given 24 hours to cool off before being allowed to gamble again.
If you are considering self-exclusion it is important you reach out to all other gambling companies with whom you have registered accounts and make the request to self-exclude with them too.
You can also install some filtering software so that you can block access to internet gambling websites. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit. FansBet wants to ensure that gambling is fun and entertaining for all our players and visitors.
If you feel like you could make use any of the abovementioned options we offer, we highly recommend you do so! Problematic gaming, is a reality recognized by the World Health Organization, as being a concern that it is an activity that can lead to addictive behaviours and gambling dependency.
Considering the statement above, the player should always be aware of any signs that can show gambling concerns, like:.
If Players are confronted with these signs, for your protection, FansBet the Company encourages you to seek qualified help on this matter!
In this context, when processing your Personal Data, we follow the following basic principles:. Personal data allows the Operator to identify the Player.
When you register on the Website, you are requested to submit your personal information your name, date of birth, email address etc.
We may request additional documentation such as, but not limited to, copy of your ID, passport, driving license, credit card and proof of address in order to verify your identity.
From a certain size of transaction, for the Operator is it also compulsory to obtain a confirmation of your source of funds.
By logging in to the gaming site, our Website, the Player and visitors give us the consent to collect and store the information on your location.
This is necessary in order to make sure that you are not playing in a restricted country, where it is legally prohibited or requires a local license for gaming.
We only process your Personal Data when we have a legal basis to do so. The processing can either be created from your consent, by fulfilment of a contract between the Operator and the Player and or visitors, on complying with our legal obligation or on fulfilling our legitimate interest.
If you refuse to provide your Personal Data to us, we may be unable to provide you the service or parts of it. We acquire your consent for certain processing activities during the registration process, where you actively agree to the processing by ticking a box.
The completion of a contract requires, for example, that we process your account and debit or credit card details when you register as a real money player or choose to make a deposit or a withdrawal.
In certain cases, we process your personal data to achieve our legitimate interests. These consist of protecting us and any other users of the Website against fraud which includes use of stolen credit cards, or any other fraudulent or criminal activity together with any chargeback or other reversal of a payment.
To realize said interest, we may verify your details against and share Personal Data with other online gaming sites, bank institutions, credit card companies and other fraud prevention agencies, and with any relevant competent authorities.
We also have a legitimate interest to preserve and improve customer relations and our service, and to allow for efficient marketing. To accomplish said interest, we possibly will use your personal data to communicate with you, to keep you informed about the changes in the Website, and, if not otherwise requested by you, to refer you to promotional offers regarding gaming on the Website.
We might also process your personal data for statistical purposes or to conduct research. We can also process your personal data to observe with our legal obligations.
We may also process your personal data to support and promote Responsible Gaming as well as prevent gambling-related damage and addiction and underage gambling.
We collect your Personal Data largely from the registration form however data is also collected for further verification of your identity, and during your use of the website, such as but not limited to IP address, end user device data, general communication data, and browsing data.
Your financial data is collected through a secure server SSL for your registration as a real money player.
We may also gather records of correspondence, whether via the Website, email, telephone or other means. Personal Data necessary for the navigation and use of our Website and the Services is collected and processed by the Operator in order to fulfil Our obligations pursuant to the Terms and Conditions entered into by Users as well as to fulfil our legal obligations, for the following non-exhaustive purposes:.
You have the right to withdraw your consent at any time in writing to Our contact details mentioned in this Policy. Withdrawal of your consent does not affect the lawfulness of the treatment of your data prior to its revocation.
Ordinarily, your personal data is kept for, as a minimum, the duration of our relationship, and as required by the licensing authority, and all transaction records are preserved up to a maximum of 10 years.
The Operator may retain your Personal Data after the expiration of their relevant processing purposes in the following limited cases:.
After the period of retention, provided that retention is no longer required, your Personal Data is erased from our databases and systems in accordance with our data protection policies.
For more information about data retention terms in relation to specific Personal Data, please contact our Data Protection Officer.
As a general rule, no Personal Data will be sold, given or shared with any person or corporation other than with the Marketing partner entitled to said Personal Data, and associated services needed for processing of the gaming transactions, such as the player helpdesk and payment service providers of your choice.
To foil fraudulent activity, we may share Personal Data with other online gaming sites, bank institutions, credit card companies and other fraud prevention agencies, specialised partners for research purposes, and whenever we have a legal obligation to do so, we will share your personal data with the relevant authorities.
We share your Personal Data, including your financial data, with Rush Partners Ltd, a company registered in the UK and which is an affiliate of Rush Gaming Limited, which will process your Personal Data to deliver you the promotions and to comply with legal obligations.
To find out more about the processing carried out by Rush Partners Ltd please contact Customer Support at support fansbet.
Some of the parties we share your personal data with could be located outside the European Union or the European Economic Area.
Whenever we transfer your personal data outside the European Union or the European Economic Area, we do so in agreement with the applicable legislation.
As a requirement of our licence in Malta, we store gaming data with a replication server located in Malta.
We use suitable precautions to guarantee that an adequate level of data protection is maintained. The processing of your Personal Data by our data processors mentioned herein is executed under an agreement with the Operator compelling such data processors to the same level of data protection provided by this policy.
Financial data like credit or debit card data will not be stored in the Website, and all credit and debit card transactions are stored for the objective of processing the payments by a certified payment service provider of your choice.
The User Account can only be accessed with a unique user name and password. The password will be stored in the Website only in encrypted form.
Cookies are small files of Data which are kept on your computer. On your first visit to the Website a piece of Personal Data called a cookie will be sent to your browser to track your navigation patterns.
However, deleting cookies or disabling future cookies will mean that the Player may not be able to access certain areas or features of the Website.
If the processing of your personal data is built on a legitimate interest for the Operator or a third party, you have the right to object to the processing on grounds concerning your specific situation.
However, when using your right to object, you are obliged to state the specific situation based on which you are objecting to the data processing and this must be explicitly provided for by law.
In objecting to the processing of your data, the Operator has the right to close your User Account. We will store your data for a period as mandated by the applicable legislation and the relevant authorities.
You also have the right to obtain information of the personal data acquired for processing, and a right to obtain a copy of said data.
You also are entitled to have any such personal data that is inaccurate, outdated, redundant or divergent to the purposes of data processing corrected or erased.
You also have the right to ask the Operator to restrict the processing of your personal data. You have the right to obtain the personal data relating to you, which you have provided to us, in a machine-readable format, and the right to transmit the data to another controller.
You can print your data by logging into your User Account from your profile page. If there is any suspicion that the Operator does not follow the applicable data protection regulations, you may rightfully lodge a complaint with the Malta Office of the Information and Data Protection Commissioner or with any other competent data protection authority.
You can easily withdraw your consent and alter the channels used for promotional messages at any time through your Profile Settings. Rush Gaming Limited company no.
Any notice, demand, request or other communication which you address to the Operator shall either be sent by certified mail, return receipt requested, or by e-mail.
The purpose of this Complaint Handling Procedure is to inform our customers of how they can contact us in relation to any complaint they may have about the services we provide.
The procedure outlines how we will address their complaint and what options are available to the customer should they not be satisfied with the outcome of their interaction with us in relation to their complaint and the options available to them at all points in the procedure.
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